Refund policy

Refunds & Returns

Please read our Returns Policy and our Terms & Conditions of Sale.

We reserve all rights to change this Returns Policy at any time. This Returns Policy was updated on 30/03/2025.
It is important that you check your items on arrival and before use. If there are any errors, then you need to report these to us immediately, so we are able to look into them.

Before you return any items from your order you need to contact our customer care team so we can keep you up to date and give you a better experience.

Refunds & Returns

We are compliant and our Returns Policy does not impact your statutory rights.

For full information on your statutory rights, please visit the UK Government’s website at: www.gov.uk or contact Consumer Direct, Government funded for consumer advice on 08454 040506.

You can cancel this contract within 30 days without giving a reason.

The cancellation period expires after 30 days from the day you make the purchase or a third party that holds the goods as instructed by you.

If you are looking to cancel you must tell us of this by a clear statement, e.g., by email. You can use the example cancellation template below.

Please ensure the items you are returning are unopened and in original packaging. Unwanted goods need to be in new condition with any retail seals unbroken.

You will be reimbursed for all your payment we have received, including the cost of delivery (except for supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us).

There may be a deduction from the amount reimbursed from loss in value of any goods and if the loss is the result of unnecessary handling by you.

We aim to refund without any delays:

(a) 30 days after the day we receive back from you any goods supplied: or

(b) (if earlier) 30 days after the day you provide evidence that you have returned the goods: or

(c) If there were no goods supplied, 28 days after the day on which we are informed about your decision to cancel the contract.

We will refund using the same method of payments as used for the initial transaction, unless you have informed us, and it is agreed. You will not incur any fee as a result of the refund. You will have to bear the direct cost of returning the goods.

Right to Cancel

Send to support@beautflo.com Subject: Cancellation

I hereby give notice that I cancel my contract of sale of the following goods:

Ordered on:

Order number:

Name of customer:

Address of customer:

Signature of customer (only if sent by paper):

Date:

Received the wrong item?

We aim to offer you the highest level of service however mistakes can occur at times and we apologize if you have received the wrong item. Please contact us immediately so we can resolve this for you.

Each case is reviewed individually when considering a return of a product and in some cases, we might ask for further information such as pictures so we can give you the best outcome in the fastest time.

Damaged item

We aim to get your products to you in pristine condition however sometimes in transit errors can occur and we apologize for the inconvenience.

Please do not refuse delivery but accept the goods and contact us immediately. As refusal may result in the delay of the parcel being returned.

You can contact our customer care team and please attach pictures of the damage in the message. Our team will review and offer you the best outcome.

Faulty product

We apologize for the inconvenience and we take every complaint regarding the quality of the products seriously which is investigated thoroughly.

Please contact our customer care team and let us know of the fault with the pictures.

Reporting a fault with a GHD product, please contact GHD directly by visiting the following link: www.ghdhair.com/customer-care/returns.

Reporting a fault with a L’Oreal Professionnel Steampod product, please contact L’Oreal Professionnel directly by visiting the following link:http://www.rowenta.co.uk/repairs

Arranging a return

To arrange all returns please contact our customer care team.

We will need to know your order number, the item you want to return, and the reason for your return. Once we have all of these details, we will give you all of the information to arrange your return.

Please package the item securely and ensure our returns form is included inside.

You will need proof of receipt after posting your items back. Proof of postage does not cost anything and without it, we may not process your refund or replacement in the unlikely event your item is lost in transit. If you request a replacement and the product is not available, we will process a refund back to your account. Items you have accepted and then returned is your responsibility until it reaches the warehouse. Please ensure that you send your items using a delivery service that insures you of the value of your goods.